Refund policy
RETURNS & EXCHANGES
All sales made on www.shopaviv.com or at our brick & mortar location are final. No refunds. Exchanges allowed at our discretion. But please feel free to contact us with any questions.
All sales are final, whether you purchased an item yourself or for someone else. We allow exchanges, at our discretion, or the option to choose a gift certificate, to be used either online or in the store, that will never expire as long as the business is still operating.
All our orders have a tracking code, showing when the package was shipped, handed to the courier and delivered. Aviv Jewelry LLC is not responsible for items missing in transit or marked as delivered but claimed as non-delivered. If you have concerns about the safety of packages delivered to your address, you, the customer, have an obligation to make arrangements to request signature confirmation or other safe delivery method, and are responsible for paying any additional fees associated with such method.
Aviv Jewelry LLC is not responsible for packages claimed as empty or with missing items when time has passed since the delivery. We record all our orders being packaged so we hold proof that the items ordered have been put in the packaging.
Regular price items can be exchanged for a different size/color/alternative version/alternative item. You are responsible for the cost of return shipping. Original shipping fees (if applicable) are non-refundable.
Anything purchased at a discounted price is a FINAL SALE and is not eligible for returns or exchanges.
Items to be exchanged must be in the same conditions they were received. Please take a moment to carefully package your item and consider its shape. 3D items are especially delicate. It is advisable to NOT ship jewelry and particularly 3D pendants in flat envelopes. Items that are returned damaged due to a lack of care in packaging (such as shipping a semi-precious item in a letter envelope or with insufficient padding) are subject to a no exchange rule, subject to our discretion.
Include a copy of your invoice, which you received via email, in your package. It helps us out if you circle the item(s) you wish to return. In the absence of an invoice or clear indication of what items are being returned for an exchange or in the absence of a clear identification of the customer requesting the exchange, Aviv Jewelry LLC reserves the right to
If the mistake was on our end we will process the return at no extra cost to you.
Please allow our team 2-3 business days to process your return once it is received.
Once we receive your item we will process the exchange, as agreed in writing. Shipping fees will be added at the rates currently charged by USPS.
YOUR ORIGINAL SHIPPING COSTS (IF APPLICABLE) AND RETURN COSTS ARE NON-REFUNDABLE.
Gift Cards (Store Credit)
Gift cards are non-refundable.
Gift cards never expire.
Your use of the Gift Card constitutes your agreement to our Terms & Conditions.
If you purchased something using a gift card and you would like to return/exchange the item(s), Aviv Jewelry will issue a store credit for the amount of your original purchase.
Changing or Cancelling Your Order
Sometimes something happens and you need to change or cancel your order. We totally understand. We try to pack and ship orders fast! If your order has not left our facility we will do our best to track it and to put it on hold or cancel it.
However, once we process your order in our facility (usually after 24 hours from the time the order was placed) we will be unable to make any changes to your order.
Adding Items to an Order You Just Placed
Have you ever had that moment when you’ve just submitted your order and you see a top that makes your heart stop? Well, we have. First, contact us immediately! We may be able to add the item to your existing order, but only if we have not already processed it (usually within 24-48 hours). We cannot add additional items to your order once it has been processed. If you miss that window, place a new order for that can’t miss item, and, if it is within 24-48 hours of your previous order, contact us immediately. We will do our best to ship it out with your first order or waive the shipping fee on this additional order. Just email us at info@shopaviv.com and include both order numbers in your message.
For any question that is not answered here, please contact us at info@shopaviv.com.